We aren’t going to wait until returning from vacation to share it with family and friends. In the age of social media, we crave instant access to communication and information. You can engage in an instant, private conversation in a non-private area – especially via mobile phone. People are really embracing the value in having the tools to converse with someone instantly over a variety of platforms. However, with relatively recent integration in Facebook and Google product instant messaging is gaining traction again especially in the business world. MySpace, Facebook, and Twitter began to overshadow IM because of its broader reach and community impact. With the advent of social media, instant messaging started to lose its value. From our AOL buddy list to later incarnations from Microsoft and Google, instant messaging changed the way we could communicate with our network of people. It gained a major foothold in the mid 1990’s with ICQ from Mirabilis 1 and in fact many of the instant messaging clients we see today are still based on this model. It was so exciting to jump on the computer and chat with your friends. We’ve all likely had some experience with it but just in case, Merriam-Webster defines instant messaging as “a means or system for transmitting electronic messages instantly.” Many of us remember the emergence of instant messaging software (IM) in the 1990’s. Instant messaging software has been around for nearly twenty years.
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